Call centre and telecaller monitoring software
See every telecaller’s screen live, cut the idle time between calls, and know the moment a lead list goes near a pen drive. Built for Indian lead-management teams, call centres and BPO floors.
Leads walk out of the door
You pay for every lead. A telecaller copies the list to a pen drive or WhatsApp Web, leaves, and sells it or calls your customers themselves.
Idle time between calls
Ten minutes here and there on YouTube or doing nothing adds up to hours a day across a 20-seat floor.
Attendance you can’t trust
Registers and punch cards don’t show when someone actually started working, or when they quietly stopped.
Everything a floor manager needs, on one screen
Live screen wall for team leads
See every telecaller PC on one wall, filtered by working, idle and offline. Open any screen full size at video speed, cycle through screens with tour mode, or record a screen as video when you need proof. Live screens · Screen monitoring guide
Screen barging for supervisors
Screen barging lets a supervisor jump into an agent’s screen during a live session. With TraqDesk a team lead can open any telecaller’s screen live, send them an on-screen message, or take remote control of the mouse and keyboard to fix a CRM entry or show the right script, without walking to the desk. It covers the agent’s screen; listening in on or joining the phone call itself stays with your dialler. Remote control
Pen-drive alerts and file-sharing rules
Get an alert with the drive name, the PC, the time and an automatic screenshot the moment a USB drive is plugged in. Block, or get alerted on, personal email, WhatsApp Web and file-sharing sites in Chrome and Edge. Lock a PC in one click. Pen-drive alerts
Idle time and productivity per team
See active and idle hours for every telecaller. Tag your CRM and dialler as productive and YouTube as unproductive, and get an alert when someone is idle for too long during working hours. Productivity
Attendance that fills itself in
First and last activity, late, absent, breaks and overtime come straight from each PC, measured against your shift hours. Export the monthly timesheet to CSV for payroll. Attendance
Team leads see only their own team
Group PCs into teams, such as Telecalling, Team leads and Back office, and give each team lead access to their own team only. Every admin action is in the audit log.
Works for work-from-home telecallers too
Home PCs connect over normal internet with no VPN, and show up next to your office PCs. Read how to monitor work-from-home employees.
A day on a 20-seat telecalling floor
- 9:58am: PCs come online and attendance fills itself in. Two people are marked late automatically.
- 11:30am: a telecaller has been idle for 25 minutes. Their team lead gets an alert and checks in.
- 3:15pm: someone opens YouTube on their daily 30-minute limit. When the limit runs out, the site is blocked.
- 6:50pm: a pen drive goes into a PC. The owner gets an alert with a screenshot on their phone and locks the PC.
- End of month: the timesheet is exported to CSV for payroll.
An illustration of how the features fit together, not a customer story.
Pricing
₹500 per PC per month, or ₹5,000 per PC per year. Every feature, hosting, setup and support is included, with no minimum number of PCs. For 50 or more seats, ask us for a custom price. See pricing
Monitor openly and lawfully
Use TraqDesk on company-owned PCs and tell your telecallers in writing that work PCs are monitored. TraqDesk does not record keystrokes. Read is employee monitoring legal in India? and our guide to stopping employees stealing leads.
See your telecalling floor in one console
Book a free demo, then try TraqDesk free for 7 days.