How it works & security

From demo to watching your team, in a day

We host TraqDesk for you and set it up with you. Here’s exactly what happens, what your employees will see, and how your data is kept safe.

Getting started

Three simple steps

  1. Free demo call

    We show you TraqDesk working, learn how your team works, and answer every question. No commitment.

  2. Free 7-day trial

    We set up your own TraqDesk console on our servers and help you connect your first PCs.

  3. Choose your plan

    Happy? Pick monthly or yearly billing and keep going. Nothing changes on your PCs.

Installing on staff PCs

Add a PC in about 2 minutes

  1. Create an install link for a team, such as Telecalling or Sales, in your console.
  2. Open the link on the employee’s PC and download TraqDesk. Send it by email or WhatsApp for home workers.
  3. Run the file once. TraqDesk installs itself and starts automatically when the employee logs in.
  4. The PC appears in your console, in the right team, ready to watch.

A one-time security prompt. The first time it runs, Windows may show a blue “Windows protected your PC” box (click More info → Run anyway), and macOS may ask you to confirm opening it. On a Mac, the employee also allows Screen Recording and Accessibility in System Settings. We guide you through this on your first PCs.

TraqDesk · Install agent
TraqDesk install screen with downloads for Windows, macOS and Linux, a button to create an install link, and first-run instructions
Supported systems

Works on the PCs you already have

SystemVersionsNotes
Windows64-bitAll features.
macOSApple Silicon and IntelEmployee allows Screen Recording and Accessibility once.
Linux64-bit and ARM64App and idle tracking need an X11 desktop.
BrowsersChrome and Microsoft EdgeWebsite tracking and blocking use the TraqDesk browser extension.

Not sure about a particular PC? Ask us and we’ll check it in your trial.

Watch from anywhere

No server, no IT team, no VPN

We run TraqDesk on our servers for you, and hosting is included in your price.

  • Log in from any browser on your laptop, desktop or phone
  • Office and home PCs connect over a normal internet connection
  • Install TraqDesk on your phone’s home screen like an app
  • We keep your console up to date, and PCs update themselves
Where your data is stored

Your data, kept for your business only

  • Activity, screenshots and recordings are stored on TraqDesk-managed servers
  • Each customer has their own separate TraqDesk console
  • You choose how long data is kept; older data is deleted automatically
  • We use your data only to run TraqDesk for you, never to sell or advertise
  • Website tracking records the site name only, never page content or keystrokes

Read more in our Privacy Policy.

Admin security

Only the right people see your team’s screens

Two-step sign-in

Admins sign in with a password plus a 6-digit code from an authenticator app on their phone.

Roles & permissions

Give a team lead access to their own team only, or let HR see reports without watching screens.

Audit log

Every important admin action is recorded: recordings started, PCs removed, settings changed.

Monitoring responsibly

Use TraqDesk openly, on company PCs

Tell your employees that work PCs are monitored. Put it in writing, for example in your company policy, offer letter or employment agreement, and explain what is monitored and why.

  • Company-owned devices only. Install TraqDesk on PCs your business owns and provides for work.
  • Monitor for work reasons: protecting business data, productivity and attendance.
  • Keep only what you need. Set a sensible retention period in your console.
  • Limit who can watch. Use roles so only the right managers see screens.

This is general guidance, not legal advice. For your situation, speak to a lawyer. See also our FAQ on legal questions.

Ready to see it on your own PCs?

Book a free demo. Your 7-day trial starts right after.

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