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Lead management & call centres
The problem: “We pay for every lead. Then a telecaller copies the list, leaves, and sells it to a competitor, or starts calling our customers for themselves.”
Your telecallers need your leads to do their job, so you can’t simply lock them away. TraqDesk lets your team work the leads while you keep watch on the ways data walks out of the door.
- Alert and screenshot the moment a pen drive is plugged in
- See who opens personal email, WhatsApp Web or file-sharing sites, and block them
- Watch screens live when a lead list is open
- Record a screen as video if you suspect someone
- See idle time between calls and time lost on YouTube
Example scenario
How a 20-seat lead team might use TraqDesk
- Setup
- The owner groups the PCs into “Telecalling” and “Team leads” and turns on the pen-drive and file-sharing rules.
- Day to day
- Team leads watch the live wall. Anyone idle for 20 minutes or opening YouTube shows up in alerts.
- When it matters
- A USB drive goes in at 6:50pm. The owner gets an alert with a screenshot and the drive name, and can lock the PC straight away.
An illustration of how the features fit together, not a customer story.