Industries

Built for businesses whose work happens on PCs

From telecalling floors to work-from-home developers, TraqDesk helps owners protect their data and see how the working day is really spent.

Most popular

Lead management & call centres

The problem: “We pay for every lead. Then a telecaller copies the list, leaves, and sells it to a competitor, or starts calling our customers for themselves.”

Your telecallers need your leads to do their job, so you can’t simply lock them away. TraqDesk lets your team work the leads while you keep watch on the ways data walks out of the door.

  • Alert and screenshot the moment a pen drive is plugged in
  • See who opens personal email, WhatsApp Web or file-sharing sites, and block them
  • Watch screens live when a lead list is open
  • Record a screen as video if you suspect someone
  • See idle time between calls and time lost on YouTube
Example scenario

How a 20-seat lead team might use TraqDesk

Setup
The owner groups the PCs into “Telecalling” and “Team leads” and turns on the pen-drive and file-sharing rules.
Day to day
Team leads watch the live wall. Anyone idle for 20 minutes or opening YouTube shows up in alerts.
When it matters
A USB drive goes in at 6:50pm. The owner gets an alert with a screenshot and the drive name, and can lock the PC straight away.

An illustration of how the features fit together, not a customer story.

IT & software companies

The problem: “Half our developers work from home. Some deliver, some don’t, and we can’t tell who’s actually working until a deadline slips.”

TraqDesk gives you a fair, data-based view of each person’s day, in the office or at home, without daily status calls. Tag the tools your developers use as productive and see the real picture.

  • Home PCs connect over normal internet, no VPN needed
  • Active vs idle time and productivity per developer
  • Automatic attendance: first and last activity, breaks, overtime
  • Separate productive tags per team: GitHub for developers, Canva for design
  • Remote control to help someone fix a problem
Example scenario

How a hybrid dev team might use TraqDesk

Setup
HR sends each remote developer an install link. Their laptops appear in the “Development (WFH)” group within minutes.
Day to day
The weekly report arrives by email every Monday: active hours, productivity and attendance per person.
When it matters
A developer’s active time drops for two weeks. The manager has a calm conversation with facts, not guesses.

An illustration of how the features fit together, not a customer story.

BPO & KPO

The problem: “Our clients trust us with their customer data. One leak could cost us the contract, and our seats need to stay productive the whole shift.”

TraqDesk helps you show clients that their data is watched over, and helps shift managers keep every seat working.

  • Pen-drive alerts and website blocking to protect client data
  • Rules that only apply during working hours, plus after-hours login alerts
  • Live screen wall for shift supervisors
  • Audit log of admin actions, so access is accountable
  • Attendance and timesheets with CSV export
TraqDesk · Alerts
TraqDesk alerts list with a USB drive alert, an idle alert and social media alerts, each marked by severity

Real estate, loans & insurance

The problem: “Our customer list is the business. When a sales person leaves, we worry the list leaves with them.”

Sales teams handle phone numbers, documents and deal details every day. TraqDesk shows you when that data is at risk and keeps your team focused on closing.

  • Alerts when a pen drive is used or a file-sharing site is opened
  • See time spent in your CRM vs social media
  • Screenshots saved as proof when a rule fires
  • Lock a PC remotely on an employee’s last day
TraqDesk · Websites & apps
TraqDesk report of top websites, led by the company CRM, and top apps used by the team

Any office team

The problem: “I can’t sit behind everyone all day, but I need to know the work is getting done.”

Accounts, design, admin, customer support: if your team works on PCs, TraqDesk gives you a clear view of the day and alerts you to the things that matter.

  • Simple dashboard: who’s working, who’s idle, today’s alerts
  • Daily time limits for YouTube and social media
  • Attendance without a punch machine
  • Works on Windows, macOS and Linux PCs
TraqDesk · Dashboard
TraqDesk dashboard with devices online, idle count, alerts today and average productivity

Monitoring responsibly. TraqDesk is for company-owned PCs used for work. Tell your employees in writing that work PCs are monitored, for example in your company policy. Read our guidance.

Tell us how your team works

We’ll show you exactly how TraqDesk fits, on a free demo call.

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